How Lean Six Sigma Works in Healthcare: Should Your Organization Implement Lean Six Sigma Strategies

Today, we’re explaining how Lean Six Sigma works in healthcare – and how it can help your organization eliminate defects.

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Lean Six Sigma is a business optimization method that focuses on eliminating defects.

In healthcare, defects can be the difference between life and death. That’s why many healthcare organizations have implemented Lean Six Sigma principles.

When properly implemented, Lean Six Sigma optimizes every stage of patient care – from revenue cycles to patient outcomes.

What is Lean Six Sigma?
Lean Six Sigma is a method that emphasizes a collaborative team effort for improving performance and reducing inefficiencies.

The method is based on lean manufacturing techniques. If you’re familiar with lean healthcare practices, then Lean Six Sigma may sound familiar.

In addition to targeting defects and waste, Lean Six Sigma targets overall cultural change. The system emphasizes growth and optimization.

You’ll encounter Lean Six Sigma at a range of corporations. It rose to popularity with electronics companies and car companies.

Since the mid-2000s, however, we’ve seen Lean Six Sigma in healthcare, finance, supply chain, and other sectors.

When implemented successfully, Lean Six Sigma maximizes efficiency while increasing profitability – in any field.

How Lean Six Sigma Works with Healthcare
Many healthcare organizations use lean healthcare practices – or specific Lean Six Sigma strategies – to maximize efficiency and increase profitability.

Healthcare consultants spot inefficiencies within an organization. Good organizations can quickly fix these inefficiencies and move forward. Some organizations, however, need sweeping cultural changes and foundational shifts.

The purpose of Lean Six Sigma is to identify defects. In healthcare, a single defect can be the difference between life and death.

Medical errors in the United States contribute to the deaths of more than 210,000 people per year. They also cost healthcare organizations over $17.1 billion per year.

By implementing Lean Six Sigma strategies, healthcare organizations can improve patient safety by eliminating life-threatening errors. It’s not just about optimizing revenue: it’s about improving patient safety.

Benefits of Lean Six Sigma in Healthcare
Lean Six Sigma and similar strategies can improve patient outcomes, maximize efficiency, and boost revenue at any healthcare organization.

When properly implemented, Lean Six Sigma could improve the follow areas of your healthcare organization:

Reduce waiting times in hospitals and private practices
Reduce the risk of a defect that negatively affects patient outcomes
Prevent falls, injuries, and other accidents in the workplace for patients and staff
Reduce medication errors when prescribing or administering drugs
Reduce unnecessary expenses
Improve workplace environment, efficiency, and safety for staff
How to Implement Lean Six Sigma
Healthcare organizations may partner with healthcare consultants to implement Lean Six Sigma methods. Many healthcare consultants are certified in Lean Six Sigma (LSS) methodology.

Certified LSS experts often recommend the DMAIC method, where you Define, Measure, Analyze, Improve, and Control defects within a healthcare organization:

Define: The consultant defines the problems with the process and sets goals. The consultant might observe high rates of medication errors, for example, and sets a goal of reducing those errors. The analyst then creates a process map that details each step of the process, from the initial prescription to the final dispensing.

Measure: The consultant measures how the current process performs, gathering data for each step. The consultant looks for bottlenecks or areas with a high rate of errors. Where is the process inefficient?

Analyze: The consultant analyzes data from each step, identifying areas that could be optimized. The goal is not just to identify bottlenecks, but to identify the root cause of those bottlenecks.

Improve: The consultant develops and tests solutions. The consultant might recommend an extra safety check before the final dispensing of the prescription, for example, among other solutions.

Control: The consultant ensures the new prescription procedure stays on course. The consultant monitors the new system, analyzes the improvement at each step of the way, and verifies the improved outcomes.

The consultant repeats this process at every step of the organization.

Some of these consultants work within organizations. They have titles like Chief Patient Experience Officer or Director of Quality Management.

Other organizations hire outside consultants.

Some healthcare consultants specifically advertise their Lean Six Sigma certification. Or, a healthcare organization may require Lean Six Sigma certification for some leadership positions – including a Green Belt or Black Belt certificate.

Final Word
Lean Six Sigma, also known as LSS, is a proven methodology that could improve patient outcomes – and boost revenue.

Many healthcare organizations have implemented Lean Six Sigma strategies with powerful results. Some healthcare organizations achieve similar results just by implementing basic lean healthcare practices.

HMI, LLC specializes in spotting inefficiencies within healthcare organizations.

Contact HMI, LLC for a consultation – and dis

Salesforce Development Services for Healthcare Industry

Healthcare industry is going under a revolution across the patient care journeys. Here, Salesforce Development Services play a very important role in the Healthcare and empowers organizations to deliver robust patient experiences in a completely new way.

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With the Healthcare CRM Development, this is possible to get a detailed view of the customers, driving meaningful insights, deliver more robust patient care management, and connected customer experiences to simplify the patient care journeys with excellent outcomes.

Salesforce is the leader in Healthcare CRM development where patients are put at the center of their care journeys. It is recognized to deliver better CRM solutions and giving voice to thousands of providers looking for interoperability and improved performance in Healthcare technology.

Moving ahead to the discussion, this would not be saying that Salesforce Development Services are reimagined for healthcare industries to deliver better access to the care, more patient engagement, care for patients anytime anywhere, and add more innovation to the custom apps.

Of Course, cloud and digital connectivity should be embraced securely on systems people trust. Few Healthcare Companies are reluctant to move to the cloud because of the cyber threats and data security concerns. But all of the fears should be allayed to progress faster in the digital age.

In the later section, we will go through a deep discussion how patient data security can be addressed amazingly with a trusted Salesforce Health Cloud without any security concerns.

Salesforce Development Services are reimagined for Healthcare, Here’s how?

– Deliver more Personalized Patient Experiences

With Salesforce CRM development for the Healthcare, you can maintain 1-to-1 relationships with your patients to deliver more personalized experiences. When patients will feel connected at every touchpoint, it promotes ongoing engagement with better results in the end.

– Get a single view of the patients

With Salesforce Development Services for healthcare, single view of the patient can be enabled across the departments. In this way, a patient will be treated equally by each of the departments when past interactions are recorded well to simplify patient care journeys. At the same time, efficiency can be maximized while focusing on exceptional patient experiences through innovative Healthcare CRM development.

– Simplify patients’ access to care

When patients would be connected to a single platform then right services can be accessed anytime anywhere faster and deliver better satisfaction with reduced operational costs. With Salesforce CRM for Healthcare industry, patient information can be managed on-the-go and it can be accessed remotely based on convenience level of the patients.

– Deliver proactive care with feedback

Through a connected experience, the relationships with patients can deepen and simplified. Once you are sure of patient needs, this is possible to deliver proactive care by analyzing the feedback with intelligence. When Salesforce Development Services are modified based on patients’ requirements, the chances of success are really higher in that case.

– Sales experiences can be streamlined

When employees, patients, and salespeople would be connected on a single platform, the sales insights can be improved, cycle times can be reduced, and quoting can be accelerated with administration and paperwork. In brief, Healthcare industries can transform the way how they connect, engage, acquire, and innovate by availing Salesforce CRM Development Services from the trailblazers.

– Talk to your data with Einstein Analytics

If you are interested to gain deeper insights from existing patient data then use Einstein Analytics techniques to segment the risks or conditions that need to avoid later. This is possible to prioritize the tasks as wells based on the requirements and their level of importance.

Now collaborate across complete care network and set reminders for follow-up and other important activities too. In brief, make a healthy conversation with your data with Einstein Analytics and explore the capabilities through actionable insights.

– Explore mindset of today’s patients with Healthcare Cloud

According to a survey, only 28 percent patients like to keep their medical records on a physical location, 73 percent patients like to communicate with healthcare providers through web or videos, while 83 percent patients would like to share their experiences with others.

The Healthcare Cloud enables patients to access the right information anytime anywhere. In brief, your Healthcare CRM can be transformed into a system of engagement with best practices and implementation.

– Salesforce Security features are Re-imagined with the Healthcare Cloud

During the last few years, more than 69 percent of the Healthcare industries have already moved to the cloud and rest are planning to embrace cloud soon. They are also planning to move regulatory data to the cloud because of its improved capability to manage security risks and handling sensitive data proactively.

The Salesforce Health Cloud offers robust security features and high-level encryption schemes to safeguard the sensitive data without any regulatory compliances. Also, the Healthcare industries can create a collaborative trusted environment where teams, partners, and practitioners can work together freely.

For the Healthcare providers who need additional security levels, there is Salesforce shield that is built natively with the Healthcare Cloud. It provides customers with granular visibility who has accessed data and why it was accessed. Let us see how to monitor, protect, prevent, and audit the highly sensitive data in the Cloud.

– Monitor the Sensitive Data

With the Event monitoring technique, Healthcare Companies can leverage comprehensive visibility with the Salesforce apps to know exactly who has accessed your data and location of the user as well. The Salesforce Shield will immediately alert you if any abnormal usage pattern is detected.

At the same time, administration team can keep track of activities as well like who has viewed the record and taken the print-out, changes ownership, records refreshed, sensitive data is exported somewhere.

– Prevent the Sensitive Data

The event monitoring makes it easy to reduce the risks comprised of user accounts, mistakes that can violate the policy or any other malicious attacks. For this purpose, custom security policies are designed each of the healthcare industries. As soon as, data is accessed from an unauthorized user account then it may be blocked immediately or admin should be alerted quickly.

– Protect the Sensitive Data

With the encryption scheme, this is easy to encrypt the sensitive data so that unauthorized users cannot access the information without your permission. Today, encryption standards have gone really wider and they are not possible to decrypt without any proper mechanism. This is the reason data is usually encrypted at the application layer to make it intact from unwanted users.

– Audit the Sensitive Data

HIPPA audits are generally daunting, especially in the cloud. Salesforce audit checks represent a holistic view of data and they can be retained for a specific time period as decided by the Company. For this purpose, policies had to design so that particular data can be retained or discarded after a decided time frame.

Wrapping Up:

From the above discussion, this is clear that Salesforce Development services and security standards are redefined for the Healthcare industries. This would be interesting to see how you are going to utilize these tips to make your Healthcare CRM cloud a big success.

With the trusted Healthcare Cloud, Companies not only strengthen the security but leveraging business functionalities across multiple digital channels. This is your time to transform your business to drive more patients and acquire, connect, engage, and innovate in a completely new way.

Social Values and the Health System

The health system should reflect social and cultural values.

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There are as many health systems and models as there are countries. This is because healthcare is a public good and, thus, reflects the social and cultural values of the societies that design and adopt them.

I. Social and Cultural Values

We should distinguish social and cultural values from economic and operational values. Efficiency, for instance, is an economic-operational value, not a social-cultural one. Equity (though often considered an economic criterion) is actually a normative social-cultural value whose pursuit often comes at a steep economic price and is non-efficient. Health systems can be categorized according to which class of values they emphasize: the American (US) health system is geared to satisfy economic-operational requirements while European health systems place a premium on social-cultural ones.

In this paper, I deal with three social-cultural constraints: solidarity, equity (vs. inequity), and progressivity (vs. regressivity), including the issue of redistribution. There are many other social-cultural values that I do not cover in here: fairness, dignity, and choice come to mind. Finally, I provide a discussion of the concept of “public good” in current literature.

II. Social Solidarity

Social solidarity is both vertical and horizontal and both contemporaneous and inter-generational.

Members of the same society ought to strive to share the burdens of the sick, the young, the poor, the weak, and the disenfranchised. This is usually done by transferring economic resources among population groups and by promoting fairness. At the same time, people should feel morally obliged to provide aid and succor to their peers and relatives, neighbors and colleagues, compatriots and friends by encouraging social cohesion and sharing of responsibilities (for instance, within the nuclear or extended family).

Such attitudes cut also across generations, so that the current generation is held answerable to future generations for their well-being and the reasonable fulfillment of their needs. This “solidarity across time” is at the foundation of most modern pension systems, for instance.

Some health systems are explicitly founded on social solidarity, others only implicitly so. However, there are health systems which partly or altogether eschew social solidarity as a defining principle and a determinant.

Health systems of the first type are usually universal, uniform, and comprehensive. They rely on tax revenues or a social insurance scheme or on a combination of both. Health systems of the second type depend on private insurance, are not universal, and are more diverse in the types of medical coverage offered (albeit this diversity comes with increased transaction costs).

Introducing means-testing (asking the rich to pay additional or higher user-fees, co-insurance, deductibles, or participation) does not affect social solidarity. On the contrary, taxing the rich to pay for the poor is the very essence of a solidary state. Similarly, introducing safety nets (such as voucher systems) is a solidary act. Whether such an approach is ideal, from the economic point of view is outside the scope of this paper.

III. Equity

There are three types of equity:

1. Equity of financing (affordability): can the poor, the unemployed, the homeless, the old, the young, the weak, the chronically sick, and the disenfranchised afford the healthcare offered? Are the expenses they have to incur catastrophic? Do certain expenditures (for instance user fees, or participation in the costs of medications) deter utilization? Do the payments reflect one’s income or wealth, are they “fair”?

2. Equity of utilization (accessibility) is comprised of two components:

(i) Vertical equity: Can everyone access healthcare services and facilities and make use of them easily and equitably (on the same terms and conditions, regardless of income)? This type of equity correlates with the progressivity of the health system (see chapter below.)

(ii) Horizontal equity is the extent to which people with identical incomes are treated similarly. This type of equity correlates with the redistributive aspects of the health system (see chapter below.)

3. Equity of quality: Is the level of quality healthcare provided in all regions of the country and in rural vs. urban settings the same?

Medical savings accounts adversely affect equity because they skew economic incentives and the allocation of healthcare resources towards the rich and men. Women and the poor cannot save as much and have greater healthcare needs.

User fees may actually increase equity under certain conditions: (1) That the income they generate is targeted at the poor and the chronically ill (2) That the poor and chronically ill are exempted from paying them and (3) That the level of funding from other sources (taxes, contributions) is not reduced.

Devolution of healthcare services may create inequity as rich municipalities are able to spend more on healthcare than poorer ones. The government should create an equalization fund or use general tax revenue to transfer resources from wealthier to more destitute regions. Pooling of funds among regional or competing funds guarantees more equity.

Regional health insurance funds increase inequity as they are faced with the same problems described under “Devolution” above: poorer regions cannot compete with richer regions on the purchasing and provision of healthcare.

Social health insurance and tax-based healthcare financing maintain the same level of equity of financing. Negative co-payments (no-claim bonuses); income caps (or ceilings) on contributions; the inclusion of dependants in the coverage at no additional cost; and the extent of cost-sharing determine how equitable and progressive the social insurance scheme is.

The introduction of private health insurers and voluntary health insurance to compete with the statutory health insurance fund or even merely to complement or supplement it would increase inequity especially with regards to women and low-income groups. Women are usually charged higher premiums though their incomes are often lower than men’s.

Risk-rated premiums decrease equity as they discriminate against the already ill and may deter them from seeking care. On the other hand, exemptions granted to specific population groups (and not based on income) increase inequity: the sick and the old may gain better access to quality healthcare than other, equally deserving beneficiaries.

Risk-adjusted (e.g., DRG) capitation systems enhance vertical equity.

Informal payments dramatically decrease equity because: (1) Access is restricted to those who can afford to pay (2) Payments terms and levels are arbitrary and changeable (3) Certain services and goods are rendered unaffordable (4) Public, more equitable services suffer (5) Lack of regulation creates variable quality of healthcare, fiscal irresponsibility, and lack of fairness.

IV. Progressivity and Redistribution

Though progressivity (and redistribution) are often conflated with equity, these are two separate issues. We can imagine a progressive system of health funding which is not equitable and can conceive of the reverse as well.

We say that healthcare funding is progressive when rich people pay more (as a proportion of their income) than poorer folk; the system is proportional when both rich and poor use up the same proportion of their disposable income to defray healthcare costs; it is regressive when poor people pay a higher portion of their income than the affluent to consume healthcare goods and services.

Progressivity largely determines whether there is a redistribution of resources from the rich to the government (not necessarily to the poorer segments of the population). How extensive and ubiquitous the redistribution from the government to the poor is depends on how involved the state is in the economy (in other words, it depends on the tax burden, the incidence of public spending, and on the absolute level of tax revenue, among other factors).

Tax-funded healthcare is progressive (assuming that most of the tax revenue is generated from direct taxes, not from consumption or indirect taxes which are regressive). It is less progressive than social health insurance when: (1) Indirect taxes constitute a major source of budget revenue and (2) The informal sector that does not pay taxes is large.

Earmarked (“sin”, or hypothecated) taxes on alcohol, tobacco, motor vehicles, and medicines are regressive (though their regressivity is intentional as they are intended to deter consumption).

Social health insurance is generally less progressive than a tax-based system because it does not tax income from interest, rent, capital gains, and non-wage types of income. This is especially true when there is an income ceiling (above which contributions are not levied); when there are no exemptions for low-income groups; and when the rates are uniform regardless of the size of the wages they are levied on.

Still, Social health insurance is more redistributive than private insurers: (1) It charges uniform or community rates (2) It insures dependants at no extra cost (3) The length and extent of healthcare goods and services provided is not related to previous or cumulative contributions (4) It caters to the needs of the old (inter-generational redistribution). Still, this type of redistribution has negative economic effects (which are outside the scope of this paper).

The introduction of private health insurers to compete with the statutory health insurance fund is neutral as far as progressivity goes. Only where private insurance has supplanted social insurance as the main source of funding did regressivity increase markedly. Risk-rated premiums, however, are regressive.

Medical savings accounts have no regressive or progressive effect as they do not redistribute income. All types of savings are neutral as far as progressivity or regressivity go.

User fees are highly regressive, regardless of any supplementary policy measures (such as exemptions). Only the introduction of means-testing can reduce regressivity.

Informal payments are highly regressive as the poor are asked to pay a high proportion of their income or assets (even when they are charged less than richer patients).

Tax deductibility of healthcare expenses is highly regressive (people with higher income tax rates receive a higher deduction).

V. Public Goods, Private Goods

Contrary to common misconceptions, public goods are not “goods provided by the public” (read: by the government). Public goods are sometimes supplied by the private sector and private goods – by the public sector. It is the contention of this essay that technology is blurring the distinction between these two types of goods and rendering it obsolete.

Pure public goods are characterized by:

I. Nonrivalry – the cost of extending the service or providing the good to another person is (close to) zero.

Most products are rivalrous (scarce) – zero sum games. Having been consumed, they are gone and are not available to others. Public goods, in contrast, are accessible to growing numbers of people without any additional marginal cost. This wide dispersion of benefits renders them unsuitable for private entrepreneurship. It is impossible to recapture the full returns they engender. As Samuelson observed, they are extreme forms of positive externalities (spillover effects).

II. Nonexcludability – it is impossible to exclude anyone from enjoying the benefits of a public good, or from defraying its costs (positive and negative externalities). Neither can anyone willingly exclude himself from their remit.

III. Externalities – public goods impose costs or benefits on others – individuals or firms – outside the marketplace and their effects are only partially reflected in prices and the market transactions. As Musgrave pointed out (1969), externalities are the other face of nonrivalry.

The usual examples for public goods are lighthouses – famously questioned by one Nobel Prize winner, Ronald Coase, and defended by another, Paul Samuelson – national defense, the GPS navigation system, vaccination programs, dams, and public art (such as park concerts).

It is evident that public goods are not necessarily provided or financed by public institutions. But governments frequently intervene to reverse market failures (i.e., when the markets fail to provide goods and services) or to reduce transaction costs so as to enhance consumption or supply and, thus, positive externalities. Governments, for instance, provide preventive care – a non-profitable healthcare niche – and subsidize education because they have an overall positive social effect.

Moreover, pure public goods do not exist, with the possible exception of national defense. Samuelson himself suggested [Samuelson, P.A – Diagrammatic Exposition of a Theory of Public Expenditure – Review of Economics and Statistics, 37 (1955), 350-56]:

“… Many – though not all – of the realistic cases of government activity can be fruitfully analyzed as some kind of a blend of these two extreme polar cases” (p. 350) – mixtures of private and public goods. (Education, the courts, public defense, highway programs, police and fire protection have an) “element of variability in the benefit that can go to one citizen at the expense of some other citizen” (p. 356).

From Pickhardt, Michael’s paper titled “Fifty Years after Samuelson’s ‘The Pure Theory of Public Expenditure’: What Are We Left With?”:

“… It seems that rivalry and nonrivalry are supposed to reflect this “element of variability” and hint at a continuum of goods that ranges from wholly rival to wholly nonrival ones. In particular, Musgrave (1969, p. 126 and pp. 134-35) writes:

‘The condition of non-rivalness in consumption (or, which is the same, the existence of beneficial consumption externalities) means that the same physical output (the fruits of the same factor input) is enjoyed by both A and B. This does not mean that the same subjective benefit must be derived, or even that precisely the same product quality is available to both. (…) Due to non-rivalness of consumption, individual demand curves are added vertically, rather than horizontally as in the case of private goods”.

“The preceding discussion has dealt with the case of a pure social good, i.e. a good the benefits of which are wholly non-rival. This approach has been subject to the criticism that this case does not exist, or, if at all, applies to defence only; and in fact most goods which give rise to private benefits also involve externalities in varying degrees and hence combine both social and private good characteristics’.

VI. Is Healthcare a Public Good?

Healthcare used to be a private good with positive externalities. Thanks to technology and government largesse it is no longer the case. It is being transformed into a nonpure public good.

In theory, all forms of healthcare are exclusionary, at least in principle. It is impossible to exclude a citizen from the benefits of his country’s national defense, or those of his county’s dam. It is perfectly feasible to exclude patients from access to healthcare. This caveat, however, equally applies to other goods universally recognized as public. It is possible to exclude certain members of the population from being educated, for instance – or from attending a public concert in the park.

Public goods require an initial investment by the user or consumer (the price-exclusion principle, demanded by Musgrave in 1959, does apply at times). One can hardly benefit from the weather forecasts without owning a radio or a television set – which would immediately tend to exclude the homeless and the rural poor in many countries. It is even conceivable to extend the benefits of national defense selectively and to exclude parts of the population, as the Second World War has taught some minorities all too well. Similarly, user-fees are required in order to benefit from certain types of healthcare.

Nor is strict nonrivalry possible – at least not simultaneously, as Musgrave observed (1959, 1969). Our world is finite and so is everything in it (the principle of scarcity). The economic fundament of scarcity applies universally – and public goods are not exempt. There are only so many people who can attend a concert in the park, only so many ships can be guided by a lighthouse, only so many people defended by the army and police. This is called “crowding” and amounts to the exclusion of potential beneficiaries (the theories of “jurisdictions” and “clubs” deal with this problem).

Nonrivalry and nonexcludability are ideals – not realities. They apply strictly only to the sunlight. As environmentalists keep warning us, even the air is a scarce commodity. Technology gradually helps render many goods and services – books and education, to name two – asymptotically nonrivalrous and nonexcludable.

From the book “Funding healthcare: Options for Europe” (p. 216):

Substantial research shows that improving quality, efficiency and equity critically depends on supportive policy contexts and policy measures, and government capacity to implement policy effectively (Gilson et al. 1995; Kutzin 1995; Nolan and Turbat 1995; Bennett et al. 1996; Gilson 1997). Mills et al. (2001) identify the following as being the most critical:

• Decentralized retention of revenue to provide incentives to collect fees and

to allow local improvements in quality.

• Information systems for accounting, auditing and financial management that support management at all levels.

• Financial management skills, especially at sub-national levels where revenue is managed.

• Well-motivated staff with balanced financial incentives that encourage adopting new charging and management practices but discourage overzealous or illegal charging.

• A well-designed and appropriate exemption system, with information that permits the target group to be reached.

• Central leadership, training and guidance on implementing exemption policy and using revenue.

• Maintaining government funding levels to ensure that fee revenue is additional and can be used to improve quality and motivate staff.

• Public willingness and ability to pay.

Bibliography

The Perfect Storm in the Looming Healthcare Human Capital Crisis

Just as our country has endured an unprecedented economic crisis in the past 24 months, the United States will soon be in an unprecedented healthcare HUMAN CAPITAL crisis that will catch many off guard, just as the economic crisis of 2008 did for so many. There are several factors for this with Healthcare reform setting the stage for the “perfect storm” as the first of the “baby boomers” turns 65 in 2011. Just as government run Fannie and Freddie Mac helped fuel the economic crisis of 2008 – the current environment is ripe for a healthcare human capital crisis. It is no question that reform in healthcare is needed. What type of reform is the ultimate question. In their book, Redefining Health Care, the authors point out the following; “Health care is on a collision course with patient needs and economic reality. In today’s dysfunctional health care competition, players strive not to create value for patients but to capture more revenue, shift costs, and restrict services. To reform health care, we must reform the nature of competition itself.”

The Institute of Medicine in their 2008 report Retooling for an Aging America clearly leads the way when it comes to understanding the significant impact of the aging population which has not been seen before in our history. Here are the facts from the IOM report 2008.

1. Between now and 2030 the number of adults aged 65 or over will double. This dramatic shift will place unseen and accelerating demands on the US healthcare system. The sheer number of older patients will overwhelm the number of physicians and other healthcare professionals unless something is done.
2. Beginning in 2011 – the 1st wave of the baby boom generation will begin to turn 65 – the 78 million baby boomers will tip the population scale growing from 12 to 20% by 2030.
3. Older Americans will consume much more healthcare and this is not built into the $900 billion Healthcare reform estimate. The current 12% of older Americans currently accounts for 26% of all physician visits – by growing to 20% – older Americans will account for more than 50% of healthcare utilization just as these reforms start to take affect.

The recommendations laid out by the IOM report are essential in healthcare reform – but have not been addressed in the current healthcare model. Other demographic factors are at play, such as, the aging healthcare workforce. Leaders in healthcare human capital retention understand that we are in the “eye of the storm” with a false sense of security with the impending wave of baby boomers, the backlog of new grads, and the eventual retirement of veteran nurses. This is especially true in the competition for quality licensed healthcare professionals who drive the revenue and deliver the highest quality in patient care. The reality is that the demand for healthcare is going up and the supply of available licensed professionals is going down. This demand cycle will be good for professionals who will see significant growth in salaries and perks, but it will be a challenge for healthcare organizations wanting to attract and retain their people with the aging population and workforce – added with the new demands of Healthcare reform.

Healthcare Reform and the “Long Goodbye” – The Costs That Healthcare Reform Forgot to Calculate

As the aging of America continues on a trajectory never seen before, led by the Baby Boom phenomenon, there is a cost that Healthcare reform fails to recognize as this enormous shift in US population occurs. A recent report by the Alzheimer’s Association, Changing the Trajectory of Alzheimer’s Disease: A National Imperative, indicates that the cost for caring for Americans with Alzheimer’s disease will increase five fold by 2050 to $1.08 TRILLION per year unless action is taken to prevent the onset of this disease. This number does not include the costs of care for individuals under 65 and does not include the value of unpaid care provided by families and other care givers. Healthcare reform takes on major assumptions built upon “today’s” models and demographics – not calculating the affects of dementia related disease, such as Alzheimer’s disease, often referred to as the “long goodbye”. According to the published study, approximately 5.1 Million Americans 65 and older have Alzheimer’s disease – this number will grow to 13.5 million by 2050, or roughly 16 percent of the 65 and older population.

Healthcare reform is needed in this country on many levels. Costs need to be reduced; access to healthcare made accessible and affordable to those who want it.

Healthcare reform should have built in benchmarks for treatment advances that will ultimately drive down cost and impact patient outcomes. According to aforementioned study, about half of all residents in nursing homes are people with Alzheimer’s disease and rely on Medicare to help pay for care, currently estimated at $30B. Without a treatment breakthrough the trajectory of these costs will increase to $150B by 2050. The institute of Medicine (IOM) report on the aging population, Retooling for an Aging America, found that the future healthcare workforce will be “woefully inadequate in its capacity to meet the large demand for healthcare services of older Americans.” This is especially true in our nursing homes that house a disproportionate amount of Alzheimer’s patients. Many of the models used in the current Healthcare reform bill use baseline scenarios that do not build any change in per capita healthcare utilization patterns or human capital productivity requirements. This is understandable as Healthcare reform models would have difficulty making it past the American public with a five fold increase in costs. Healthcare reform costs in the US should be calculated with models that reflect current population and disease trends. Reform should seek to encourage cost removal, rather than cost shifting, with special emphasis on treatment and patient engagement.

There is hope that treatment breakthroughs that could delay the onset of Alzheimer’s disease would change the trajectory that we are currently on. A treatment that delayed the onset of Alzheimer’s disease would reduce these overall healthcare costs immediately, would save billions over time, and make a positive difference for those that have been affected by this disease, both patients and care givers alike.